Mr Dhunveer Ramathar
About Me
Results-driven operations and customer service professional with experience across customer support, account management, logistics, warehouse management and fleet operations. Proven ability to supervise and coach teams, manage escalations and ensure SLA-driven service delivery and customer satisfaction. Strong background in CRM systems, inventory and materials control, procurement support, order fulfilment, fleet administration, and route planning. Recognised for driving operational efficiency, continuous process improvement, compliance with health and safety standards and effective cross-functional collaboration in fast-paced environments.
Personal Details
Education & Qualifications
Work Experience
Key Responsibilities:
• Managed and supported a designated customer account, acting as the primary point of contact for all service-related matters.
• Responded to and resolved customer and end-user inquiries, requests and complaints across multiple communication channels (email, phone, CRM platforms).
• Ensured high levels of customer satisfaction by identifying issues, providing timely solutions and following up to confirm resolution.
• Delivered a consistently positive customer experience by maintaining professional communication and service excellence standards.
• Accurately documented and maintained customer account information by creating, updating and adjusting records within the CRM system.
Key Responsibilities:
• Supervised and coached a team of Customer Service and Logistics Agents to ensure high performance, productivity and adherence to service standards.
• Ensured excellent customer service delivery by meeting SLA targets and maintaining high customer satisfaction levels.
• Oversaw daily team operations, workload distribution and production targets to drive operational efficiency.
• Managed and resolved escalated customer issues, providing effective problem resolution and root-cause analysis.
• Contributed to continuous improvement initiatives by optimising customer service processes and workflows.
• Monitored CRM systems to track customer interactions, case resolution, order status and service performance metrics.
• Served as the primary point of contact for Dell UAE operations, managing end-to-end order processing and customer support.
• Handled procurement and vendor management for UAE orders, including supplier coordination and compliance.
• Managed sales operations and order fulfilment, ensuring accurate order processing and on-time delivery.
• Created and processed purchase orders, managed order variances and resolved discrepancies across supply chain functions.
• Coordinated cross-functionally with sales, logistics, vendors and customers to ensure seamless UAE order execution.