Ms Sive Matomane
Customer Service adviser
01Profile
A reliable, organised, and customer-focused professional with experience as a cashier, in operations, and in customer service and retail security. Skills in handling cash transactions and assisting customers in resolving inquiries and maintaining excellent service standards; strong communication and problem-solving skills; time management abilities with a proven ability to work effectively in a fast-paced, oriented environment; eager to contribute to an organisation while continuing to grow professionally.
02Experience
Customer Service adviser
Ison Xperience
Answering customer calls and responding to their emails or chats.
Providing customers with product or service information.
Handling customer complaints or issues.
Documenting all call information according to standard procedures.
Processing orders, forms, and requests from customers.
Meeting personal/team sales targets and call handling quotas.
Handling changes in policies or renewals.
Working with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Identifying and escalating issues to supervisors as needed.
Security officer
Fidelity ADT
Check Goods Leaving the Store: Verify purchases, inspect parcels, and cross-check receipts to ensure all items are legitimately purchased
Sales and Returns Verification: Confirm sales and credit/debit documentation and obtain signatures from credit customers
Vehicle and Delivery Checks: Inspect vehicles leaving the premises and ensure goods are correctly loaded, minimizing losses
Control Access Points: Manage boom gates, control entry/exit points, and maintain visitor logbooks
Respond to Alarms and Emergencies: Act swiftly and professionally during intrusions, fire, or medical emergencies
Maintain Order and Provide Assistance: Aid in customer and staff support, resolve conflicts, and ensure a safe shopping environment
Cashier
Makro store
Transaction Management: Operate cash registers or digital point-of-sale (POS) systems to process cash, credit, debit, mobile payments, gift cards, and other payment methods accurately.
Customer Service: Greet customers, answer product or service questions, resolve complaints professionally, and provide a friendly and efficient checkout experience
Handling Returns and Exchanges: Process refunds, exchanges, and apply discounts, coupons, or loyalty credits appropriately
Cash Reconciliation: Count money in the cash drawer at the start and end of shifts, balance accounts, and report discrepancies.
Checkout Area Maintenance: Keep the checkout workspace tidy, restock impulse items, and ensure product displays are accurate .
03Education
Grade 12 ( National Senior Certificate)
Dr Nelson Mandela High School
04Credentials
05Beyond the role
Working style
Easly approachable, / Energetic / Alert
Interests
Gym or exercise
06References
07Cover letter
Good day,
I want to express my interest in joining your organization. Please find my CV attached for your consideration.
I bring a strong work ethic, a positive attitude, and a willingness to learn and grow. I am confident that my dedication and ability to adapt will allow me to contribute effectively to your team.
I will sincerely appreciate the opportunity to be considered for this role. Thank you for taking the time to review my application.
Kind Regards.
Sive Matomane
0661950481
0694312969
[email hidden]